Any experienced driver knows that there is always a possibility of needing the help of a towing/roadside assistance provider. Sometimes the problem may be too complex for you to fix yourself. Other times, the problem needs immediate attention from a professional mechanic. Whatever the case, there are some things that every towing company will need to know before they come to pick up your vehicle.
The first thing you’ll need to do is provide the towing company with your name. Identifying yourself makes it easy for both parties during communication. It’s also essential to have the driver’s name and contact information for when you need to reach out to them after the tow. The towing company will also need your name for their record keeping.
Your phone number or email address
If you have a towing company coming, it is very likely because of an emergency, and time is crucial for repairing your vehicle. If there’s any delay in communication, this could cause serious problems with either your safety or your car. Therefore, the tow truck provider will need a way to contact you if they have any questions during the towing process.
The make, model, and year of your vehicle
It’s also helpful for the towing company to know your car’s make, model, and year. This information can help them better assess the situation and determine what type of tow truck is needed. Keep in mind that some vehicles will require a flatbed tow truck due to the size or location of the problem. Additionally, if there are any specific instructions you would like for the driver to follow, you can communicate them to the driver at this time.
The VIN number
The Vehicle Identification Number (VIN) is a unique 17-digit code that can help the tow truck driver identify your car. This number is usually located on the dashboard near the windshield or inside the driver’s door. If you don’t have your VIN, the model and year of your car will do.
The location of your vehicle
Before roadside assistance arrives, you must provide the driver with an accurate description of where your car is. This will help ensure no delays in getting your vehicle towed. If possible, take a picture of the scene and send it to the driver. This will help prevent any confusion or delays.
The problem your vehicle is experiencing
Describing why you need a tow truck can be extremely helpful to the towing business. This will most likely be one of the first things the towing company will ask you. This will help them better understand what services you require and will help them plan how to best help you.
Your insurance information
If you have car insurance, it’s crucial to provide the tow truck business with your policy number and contact information. This will help them better communicate with your insurance company if there are any problems or delays with getting your vehicle towed. It’s also a good idea to carry proof of insurance in case of an emergency. Not all insurance policies cover towing/roadside assistance services, so be sure to ask your insurance provider.
What should I know when calling for roadside assistance?
Before you call for a tow truck, it’s important that both parties have all the necessary information. Here are the most important things to keep in mind:
Ask for an estimate on price before contracting them
It helps to know how much tow truck companies charge. If your vehicle needs extensive repairs, you’ll want to ensure you have all of this information before agreeing on any towing services. In case of any additional fees, the tow truck driver should clarify it upfront.
Ask about the towing method
There are different types of towing vehicles, and each suits a specific type of situation. Your towing provider will know the best course of action to take once they know the make and model of your vehicle, including the issue you are currently facing.
Ask for a receipt
If you need to make any insurance claims or report the damages to your car, you’ll want to have as much information as possible. This includes receipts and documentation from the tow company to help put together an accurate claim. Ask about this before anything happens and get everything in writing if possible.
Ask about storage or service fees
If you’re not able to pick up your car, the towing company may charge a storage fee overnight. If there’s a service fee, this applies during the pick-up process. However, it’s still good to ask about it beforehand, so there are no surprises down the line.
Your Local Tow Providers!
When you need fast and reliable towing services from a reputable towing company in Federal Way or the King County area, remember to call the friendly and experienced team at NFS Towing! By hiring experienced tow truck drivers with proven driving records, we give our customers quality services and qualified assistance they can trust. Call us today!